What is a Tracker?

Trackers are user-defined entities that allow you to track the occurrences of any characteristics or events in a conversation with just a few examples. You can track critical moments in a conversation across several use cases in real-time as the conversation is in progress and asynchronously after the conversation is over from recordings. Some use cases for Trackers are when a customer is unhappy, when someone is rude and potential sales opportunities so you can identify emerging trends and gauge the nature of interactions.

For more information, visit the official documentation.

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